Client

Alan

Discover how Alan scales compliance operations with Ondorse

Florent Robert
5 min read
IN THIS ARTICLE

Life before Ondorse

How Alan uses Ondorse

Results with Ondorse

CLIENT

ABOUT

Alan is an insurtech company offering health insurance in western Europe for employees and business owners. Alan is the first French licensed insurance company since 1986 and is supervised by the ACPR.

INDUSTRY

Insurtech

WEBSITE

Alan

Number of compliance experts:

7

Library of scans and remediation used by Alan

Company out of business

Missing or incoherent UBO identification

Missing signatory legal authorization

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Life before Ondorse

  • The KYC/B requirement was strengthened by a strategic partnership enabling Alan to distribute a regulated product.
  • The Alan and Ondorse teams implemented a new process to maximize automation while remaining 100% compliant.

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How Alan uses Ondorse

  • Alan first used Ondorse to identify compliance risks in their existing customer base.
  • Beyond identifying risks, Alan used the risk distribution dashboard to prioritize remediation efforts starting with the riskiest segment of customers.
  • Alan also uses Ondorse to automate onboarding decisions for new customers.
"Ondorse’s software has been instrumental in building and efficiently running our KYB processes, enabling us to provide a delightful experience to our clients and members while scaling rapidly."

Margaux Dereux

Alan

Library of scans and remediation used by Alan

Company out of business

Powered by:

Company Data

Missing or incoherent UBO identification

Powered by:

Company Data

Missing signatory legal authorization

Powered by:

AML
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TAKEAWAYS

Results with Ondorse

  • 80% of business accounts automatically opened
    Using Ondorse, Alan is able to automate all 12 compulsory scans performed on a business customer in 80% of instances.
  • Cut average “time-to-decision” to 4 hours
    The remaining 20% that cannot be straight-through processed are performed manually in record time using Ondorse case management.
  • 95% reduction of manual reviews in ongoing due diligence compared to peers
    Alan achieved this thanks to Ondorse’s real-time customer risk scoring capabilities, the ability to send email sequences from Ondorse case management, and automatic AML screening of new UBOs appearing in the register.
"Thanks to Ondorse, we are able to provide a delightful experience to our clients"

Margaux Dereux

Alan

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