Client

PayXpert

Discover how PayXpert boosts customer experience and conversion

Aymeric Boëlle
5 min read
IN THIS ARTICLE

Life before Ondorse

How PayXpert uses Ondorse

Results with Ondorse

CLIENT

ABOUT

A pioneer in the payment industry since 2009, PayXpert currently has 25+ payment methods, processes in 100+ different currencies, and supports more than 650+ clients in the UK, France, Spain, and Taiwan. In additon, PayXpert is a direct member of the payment schemes Discover, UnionPay, WeChat Pay and Alipay. PayXpert, the global payments company built for large and small businesses, focuses on providing the best payment experience to buyers and sellers alike.

INDUSTRY

Payment

WEBSITE

PayXpert

Number of compliance experts:

10

Library of scans and remediation used by PayXpert

Connections with blacklist countries

IBAN account holder mismatch

ID card invalid

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Life before Ondorse

  • Before a strategic turnaround, PayXpert’s compliance team was using internally built compliance software. 
  • Information collection from end customers was mostly done via email.
  • KYC operations were mostly manual making ops automation a need-to-have as PayXpert scales.
PayXpert Sunmi

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How PayXpert uses Ondorse

  • PayXpert uses Ondorse to collect swiftly and securely the minimum required information from end customers.
  • PayXpert built country-specific workflows and automated event notifications on customer files to take appropriate remediation measures, such as automatic document requests according to the risk level and country.
  • PayXpert uses Ondorse’s case management as a daily tool for its operational teams.
"Ondorse enabled us to automate the entire customer lifecycle, while operating at scale."

Arthur de Longeaux

PayXpert

Library of scans and remediation used by PayXpert

Connections with blacklist countries

Powered by:

AML

IBAN account holder mismatch

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Fraud

ID card invalid

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ID. Verification
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TAKEAWAYS

Results with Ondorse

  • 1 single source of truth
    Centralizing all compliance customer information in a single platform eases PayXpert’s day-to-day work while speeding up Level 2 controls and audits.
  • 3x productivity gains
    Compared to using spreadsheets, Ondorse dramatically increased productivity using Ondorse’s case management and automated workflows.
  • Periodic refresh on auto-pilot
    Monitored events include: expiry of IDs, expiry of KYC/B files, sanctions, PEP and adverse media lists, country risk, and more.
"Ondorse further enabled us to approve the KYC of a customer in record time."

Arthur de Longeaux

PayXpert

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